CMC Telecom cooperates with Uniphore to optimize customer experience

On 28 April 2022, CMC Telecom became partner with Uniphore - a leading company in Conversational Automation solutions.

This strategic partnership will enable CMC Telecom to provide customers with comprehensive customer experience and communication management solutions that are customized according to a complete end-to-end process on Uniphore's conversational automation platform.

CMC Telecom and Uniphore will apply features that enhance customer experience to different sectors – including finance and insurance services, banking, e-commerce and telecommunications – to help businesses realize the full value of conversations and build sustainable and significant relationships with their customers.

CMC Telecom cooperates with Uniphore to optimize customer experience

Mr. Le Anh Vu, Chief Innovation Officer (CIO), and Director of Cloud Computing Technology Division of CMC Telecom said: "We appreciate Uniphore's strategic partnership with CMC Telecom. This is the proof of Uniphore's confidence in our technological capabilities, infrastructure and customer-centric philosophy. The partnership with Uniphore will bring practical values to CMC Telecom's customers, while helping us perfect the ecosystem of products and services on the cloud infrastructure in general, as well as promoting unified Voice and Communications services - one of the key strategies to make CMC a billion-dollar corporation in 2025."

This strategic partnership delivers an outstanding customer experience, as well as short-term and long-term benefits including:

Providing suggestions and guidance to customer service personnel during conversations with customers to ensure consistency in all calls and compliance with business requirements, thereby eliminating conflicts and improving customer experience.

Delivering better results in every interaction with customers includung voice calls, emails and text messages; shaping strategic planning and operational improvements.

Integrating low code/no code technology which allows software developers to easily drag and drop components, thereby connecting and creating applications, allowing non-technical users to achieve what previously was only possible with knowledge of programming. 

CMC Telecom is the latest entity to join Uniphore's Unite Partnership Program launched by the end of 2021. This program provides partners with the resources needed to apply advanced technology and develop their portfolio of products and services to increase revenue.

Source: VietnamNet